Terms & Conditions

This website (accessed at www.urpadonline.com), to which these terms of use apply, is owned and operated by Urpad Devon Ltd.

Please read these terms of use carefully, together with the Urpad Devon Ltd privacy policy. By accessing and using the website you are agreeing to be bound by these terms of use. If you do not accept these terms of use then you must not continue to use the website.

Urpad Devon Ltd may alter these terms of use at any time and we recommend that you review these terms of use regularly to ensure that you are happy to accept any modifications. We will notify you here if any changes have been made.

Access to the website and to all the content and features available within it may be modified, suspended, withdrawn or discontinued at any time and without any prior notice or explanation.

All enquiries and communications regarding the use of this website should be addressed to the website manager at the address below.

Use of this website is subject to the following terms:


Our terms should be read in conjunction with the law of England and Wales and in particular, law of contract.

These pages set out the terms and conditions which URPAD DEVON LIMITED, referred to as ‘the company’ hereon in, provides you with the services (defined below) and access to WWW.URPADONLINE.COM (“the website”). Please ensure that you read these terms and conditions carefully before using the services of the website. You agree to be bound to these terms and conditions by using the website and it services.

Fee Options and Policy

Sales Packages

The marketing fee is for unlimited advertising until sold. It is a legal requirement to have an energy performance certificate under UK law if you are selling a property. The company will not market sales properties which do not have a valid energy performance certificate.

Sales Packages 

Fees for the ‘Sales Package are an initial fee of £249.00 plus VAT or £299 inc VAT payable. If you wish for Urpad Devon Ltd to carry out the sales progression process on your behalf we can arrange a separate fee and contract.  .

Letting Packages

The initial marketing fee for the letting package is £99.00 plus VAT Charged to the Landlord , please note we charge a set fee of £349 Inc VAT to all propspective NEW tenants to cover advertising , references , contracts & utilitys if a gurantor is required a fee of £99.00 + vat will also be charged   There is no other fee after the initial fee has been paid. It is a legal requirement to have an energy performance certificate under UK law if you are letting a property, you must provide us with a valid EPC or proof that an EPC has been ordered before your property will be marketed with us. As a landlord you agree that company can share your contact details with potential tenants. The company retains the right to remove any property advert.

Property Information

The company will share the property details to be marketed with the vendor, to advise of any inaccuracies. Any material changes that the vendor wishes to make post instruction must be notified to the company for approval. The company will make any approved changes to the property advert. The company complies with the Property Misdescriptions Act 1991. Rental properties are not subject to the Property Misdescriptions Act 1991.

Accepting Offers

Any offers received or accepted directly from a buyer must be communicated to the company.

Existing Estate Agent Contractual Obligations

It is the responsibility of the Property Owner  to make URPAD DEVON LTD  aware of any existing estate agent contractual obligations that they may be subject to. Vendors that are subject to an existing sole agency contracts are required to change the contract to a joint or multiple agency agreement or give notice according to the terms of the contract to if they wish to market their property with the company.Property owners who do not disclose to the company existing contractual obligations may be required to pay fees to any other estate agent that they are subject to a contract with, as well as URPAD DEVON LTD company’s selling fees.

Money Laundering Regulations

The company complies with the 2009 UK Money laundering Regulations.

Credit and Debit Card Payments

Credit and debit card payments are accepted for payment of the company’s property marketing service and additional ‘add on’ products such as energy performance certificate, Rightmove upgrade, for sales boards and so on. Ensure that you read these terms fully prior to using the online payments facility. By using the company’s online payments application you have accepted the terms of use. If you do not accept these terms please do not use the website’s online payments facility.

The company cannot accept and liability if the payment is refused, or declined, by the debit or credit card supplier. The company has no control over acceptance of card payments and refusal of payment should be taken up with your card supplier.

Refused Payments

If your payment is refused, the application will indicate this to you on the display screen. It is the card issuing bank that is refusing to not authorise the payment, not the company. In the event this occurs you will need to contact your card company in regard to the reasons for the refusal.

Cancellations and Refunds

Where an overpayment occurs, a refund may be issued following a request. Where the initial payment was made by debit or credit card, a refund will only be applied to the same credit or debit card.

Customers who purchase a sales or letting package which includes a property visit by a company field agent will only be offered a refund, if the customer requests cancellation before a company field agent has visited the property in question. Administration costs incurred by the company will be deducted from the customer refund. Due to the costs incurred by the company at the outset of instructing a property, refunds will not be given to lettings packages that do not involve a property visit by a company field agent.

Additional Services

Urpad online Ltd  may offer additional services via our partners to our sales and lettings customers. These include mortgages, insurance products, conveyancing, tenant referencing, removal services and other products.


The company provides a secure online payments facility, fully managed to Level 1 approval in line with the Payment Card Industry (PCI) requirements. When you click on the link to make a payment you will be re-directed to a fully hosted secure managed environment. All information that you send will be fully 128 bit encrypted.

The online payment service is managed externally by a third party Financial Service Authority regulated company. The company does not hold any card details on any of its servers or within its infrastructure. The company does not have access to any of your card details on the managed service.

The online payments system complies with all of the security requirements of the PCI council – CV2 input, Verified by Visa, MasterCard Security code etc. The company will continue to enhance the application to the highest security standards.


The company is fully committed to protecting your privacy online. Personal data which is requested as part of the payment process, will be treated in accordance with the Data Protection Act 1998.

We will only use any personal that you have provided, for the purposed of which you provide it or for other lawful purposes. If you are purchasing a landlord package you will agree to share your contact details with any potential tenants. Your personal data will be held for as long as necessary for these purposes and will not be passed to any third parties unless required to do so by law. Employees with access to your personal data or are involved in the handling of data are obligated to respect the confidentiality of your personal data.

Upon request we will notify you and share any of your personal data held by the company.

Limitation of Liability

To the extent permitted by law, the company will not be liable for any indirect or consequential loss or damage (including without limitation loss of business, opportunity, data, profits) arising from or in association with the use of the website.
The company makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.


You agree to indemnity and hold the company, its employees and agents faultless for all liabilities, legal fees, damages, losses, costs and other expenses in relation to any legal claims or actions brought against the company arising from any breach by you of these terms and conditions or any other liabilities arising from your use of the website


The content and design of this website is subject to copyright and other intellectual property rights owned by Urpad devon Ltd or used under license from third parties. All such rights must be respected.

Reproduction of this website, or any part of it, in any form is prohibited except that you may: 1. print or download to a local hard disk extracts for your personal use; and 2. copy the content to individual third parties for their personal information, provided that you acknowledge the website as the source of the material and you inform the third party or parties that these terms apply and they agree to comply with them.

For the avoidance of doubt, you may not incorporate any content or material from the website into any other work or publication in any form whatsoever without the express written consent of one of the directors of Urpad Devon Ltd. Furthermore, no copying for any business or commercial use is allowed.

Information and Content

The information contained on this website (including any guides, surveys, articles or reports) is compiled and/or made available in good faith and reasonable efforts have been made to ensure that it is accurate and up to date. However, Urpad Online Ltd gives no representation or warranty in respect of such information and all such representations and warranties, express or implied, are excluded.

We believe, but do not warrant, that the content of this website and any downloads are virus free. We recommend that you carry out your own virus checks.

Where information published on the website is supplied by third parties, this does not signify that Urpad Devon Ltd controls or endorses such content, or accepts responsibility for the accuracy or otherwise of the information.

Website Links

Where links to other external websites are published on this website, this is not intended to signify that Urpad Devon Ltd has reviewed or endorses such websites and/or their content and Urpad Devon Ltd accepts no responsibility for the content of any linked website. The use of any links to these websites is entirely at your own risk and it is your responsibility to check and comply with the terms and conditions of any linked websites visited.

We are happy to consider requests for external links to be created to this website, but no such links may be created without the prior written consent of a director of Urpad Devon Ltd.

Your use of this website

You agree to use this website responsibly. You will not use this website for any unlawful purpose and will not supply, post or publish any information that is discriminatory, defamatory, obscene or offensive, or in any other way illegal or unlawful. All information you provide will be true, accurate, complete and up to date and will not mislead or be likely to mislead Urpad Devon Ltd or any third party for which the information is intended.

You will take reasonable steps to ensure that all information and data files you supply, post or publish to the website are free of viruses, engines, routines or any form of malicious coding and you will not attempt in any way to damage, disrupt, modify or otherwise interfere with the proper and intended operation of this website.

Urpad Devon Ltd may terminate or suspend your use of the website at any time and without warning if you are in breach, or if we have reasonable grounds to believe that you are in breach, of any of the terms of use in this document.

Liability and Disclaimer

Urpad Devon Ltd excludes liability to the fullest extent permitted by law for any loss or damage  arising out of the use of this website or the reliance upon any content published, posted or supplied on this website.

However, nothing in the above shall exclude the liability (if any) of Urpad Devon Ltd for fraud, for personal injury or death caused by the negligence of Urpad Devon Ltd, or for any other matter which it would be illegal to exclude or attempt to exclude.


For all enquiries, contact:

Urpad Devon Ltd
37a Fore St

01392 248363